Maintenance Request

If you have a maintenance request, you can log in to your tenant portal HERE or please email your Property Manager with as much detail as possible.

Emergency Repairs

Please be advised that under the Residential Tenancies Act, the following can be considered urgent:

  • BURST WATER SERVICE
  • BROKEN OR BLOCKED TOILET
  • DANGEROUS ELECTRICAL FAULT
  • FAILURE OR BREAKDOWN OF THE GAS
  • ELECTRICITY OR WATER
  • GAS LEAK
  • SERIOUS ROOF LEAK
  • FLOODING OR FLOOD DAMAGE
  • SERIOUS STORM OR FIRE DAMAGE         

If you have an emergency situation during our business hours, please contact your Property Manager and advise them of the situation.

If you have an emergency situation whilst our office is closed, please see below or call our office on (03) 9531 1245 for a list of our emergency tradespeople and they will assist you.


OWNERS CORPORATION (Bodies Corporate Buildings)

These buildings have a manager sign on the exterior of the building and their emergency number should be contacted for roof leaks and general sewer blockages, failure of common body property equipment, lifts, remote gates etc.


GENERAL POWER FAILURE

In case of, the whole building or nearby area outage, contact your energy supplier direct.


SERIOUS ELECTRICAL FAULT (Within rented premises)

Brandon Electrical: 03 9544 2162 or 0438 324 619 or failing that, your energy supplier direct.


MAJOR PLUMBING FAULTS (Sewer blockages, burst hot water etc.)

Solve Plumbing & Gas Pty Ltd: 0408 135 461 or;

Hutchison McLeods Plumbing: 03 9534 3964


GAS LEAKS

Solve Plumbing & Gas Pty Ltd: 0408 135 461 or;

Hutchison McLeods Plumbing: 03 9534 3964

Or your gas supplier direct.


LOCKOUTS

If you have locked yourself out after hours this will be your responsibility to call out a locksmith at your own expense. Lockouts do not constitute an urgent repair.


If the tradesperson is not available, please leave a voicemail message for them and they will return your call. Please ensure that you email your Property Manager to advise if you have had to call for an emergency tradesperson.